Returns & refunds
If something is not right, you have 24 to 48 hours from the moment your order is received to raise a return. After 48 hours the item is non-refundable.
What can be returned
Items that are faulty, damaged in transit, materially different from the description, or unopened and unused in original packaging.
For hygiene and safety reasons, groceries, perishables, opened personal care items and used innerwear cannot be returned.
The 24-48 hour window
Your return window opens the moment the order is received and closes 48 hours later. Requests raised inside 24 to 48 hours are eligible for review.
Anything raised after 48 hours of delivery is non-refundable, with no exceptions.
How to start a return
Before sending anything back, lay your complaint with customer support by email at Costumersupportempire@gmail.com. Include your order number, what is wrong and clear photos.
We review requests within 48 hours and share pickup or drop-off instructions once approved. Items shipped back without approval are not accepted.
Refunds
Approved refunds are issued to the original payment method within 5-10 business days after the item passes inspection.
Shipping is free on every order, so there is no delivery fee to refund.
Still need a hand? Visit the Help Center or call 08145131387.